How does this overall high level of customer satisfaction come about? The customers justify their high satisfaction with the very positive experiences with Wordflow:
• Smooth progress of the projects delegated to Wordflow
"There's really not a single reason to complain; the projects went really well." "The projects are running smoothly, you can count on that."
• Adherence to deadlines
"Wordflow is known for their super fast deliveries, their high reliability and typically good quality."
• High level of quality
"High level of expertise, pleasant cooperation, knowledge of SAP, good project management."
• Excellent language and SAP skills
"Initially, we had an in-house training from Wordflow on the SAP tools. This is what convinced us. We saw that Wordflow knows how to do this, and that we can get a reliable and good total package with them.”
• Understanding and responding to industry-specific conditions
"Often, we still have something in the pipeline, and there’s not much time for the translation. But, Wordflow always meets the deadline. They’ve never let us down.”
• Remarkable organizational skills
"They take care of the project, and I can focus on my other tasks. That's a huge advantage for me."
• An incredible wealth of experience in international rollouts
"They are stubborn in a good way. They don’t do things as someone in IT would, but they explain why they are doing this and what the advantage is. I was able to understand this, and the results were good, too. I prefer that to a service provider who simply carries out instructions."
• Customer-centric understanding of services
"The people at Wordflow are able to respond quickly and flexibly to unforeseen change requests."
• Consistently attentive and friendly dealings with customers
"Friendly, always very nice. And very competent."
"Working together is fun too; that's pleasant. The tone, the people, the atmosphere motivate."
"Very good communication, always clear, always reachable, very friendly. You're really happy when there's something you can talk on the phone about."
According to external marketing consultant Alfred Schmitt (ASConsult4U), "It is not self-evident that a service provider is praised by its customers for both its professional competence and its quality of service." And he adds, “This customer feedback offers interesting approaches on how the range of services of the Wordflow brand can be focused on customer needs to an even greater extent than before.”
This is how each of Wordflow’s services were rated:
1 = Strongly agree / 5 = Strongly disagreel
WORDFLOW ALWAYS MEETS THE AGREED DEADLINES 1
THE QUALITY PROVIDED BY WORDFLOW ALWAYS MEETS MY EXPECTATIONS 2
IF THERE ARE DIFFICULTIES, WORDFLOW OFFERS CONVINCING SOLUTIONS 2
WORDFLOW STANDS OUT DUE TO ITS HIGH LEVEL OF EXPERTISE 1
I BELIEVE THAT WORDFLOW OFFERS GOOD SERVICES FOR GOOD PRICES 2
OVERALL, WORDFLOW COMES ACROSS AS HIGHLY PROFESSIONAL 2
WORDFLOW IS PROFICIENT IN ALL TRANSLATION PROGRAMS AND TOOLS THAT I CONSIDER IMPORTANT 1
I HAVE ALWAYS FELT THAT WORDFLOW GAVE ME GOOD ADVICE 1
WORDFLOW OFFERS INNOVATIVE SOLUTIONS 2
WORDFLOW’S PROJECT ORGANIZATION MEETS MY REQUIREMENTS BECAUSE IT IS GOAL-ORIENTED AND EFFICIENT 2 DUE TO THEIR HIGH LEVEL OF EXPERTISE, I SEE WORDFLOW AS A VERY SUITABLE PARTNER FOR TRANSLATING TECHNICAL TEXTS 2
WORDFLOW HAS EXCELLENT SAP EXPERTISE 1
WORDFLOW HAS ALWAYS REACTED PROMPTLY TO ANY OF OUR INQUIRIES 1
I AM ALWAYS ABLE TO EASILY CONTACT THE WORDFLOW PROJECT MANAGERS 1
THE WORDFLOW PROJECT MANAGEMENT REACTS FLEXIBLY TO MY WISHES 1
THE WORDFLOW EMPLOYEES ARE FRIENDLY 1
I FEEL LIKE I AM IN GOOD HANDS WHEN WORDFLOW IS MANAGING MY PROJECTS 1
WORDFLOW RAPIDLY RESPONDS TO ANY FURTHER QUESTIONS 1
WORDFLOW IS A SERVICE PROVIDER I CAN RELY ON 1
WORDFLOW EMPLOYEES STAND OUT DUE TO THEIR ATTENTIVE COMMUNICATION STYLE 1
Source: JU-Know GmbH, Heidelberg, Germany